Coffee Shop Pre-Order & Collection AI
Handles phone and app pre-orders for collection, manages loyalty program enquiries, and provides menu information. Reduces queue times and improves customer experience for your regular morning rush customers.
Overview
The Coffee Shop Pre-Order & Collection AI handles phone and app pre-orders for collection, manages loyalty program enquiries, and provides menu information. Reduces queue times and improves customer experience for your regular morning rush customers.
Key Features
- Pre-Orders: Takes phone orders for collection with ready-time estimation.
- Menu Information: Full menu knowledge including seasonal specials and allergens.
- Customization: Handles milk alternatives, extra shots, syrup options.
- Loyalty Program: Answers questions about points, rewards, and redemption.
- Batch Orders: Manages office orders (10+ coffees) with delivery options.
- Payment: Processes payment for collection or invoicing for business accounts.
How It Works
Regular customer calls at 8:30am ordering usual large latte and bacon roll for 8:45am collection. AI recognizes repeat order pattern, confirms customization (oat milk, extra shot), processes payment, and confirms ready time. Order appears on your POS/kitchen printer. Customer collects order already made, bypassing queue.
Integration
Works seamlessly with:
- • POS Systems: Square, Lightspeed, Toast, Loyverse
- • Loyalty Apps: Stamp cards, points programs
- • Payment: Phone payment and business account invoicing
- • Kitchen Display: Orders shown with prep time and collection time
Benefits
Reduce Queue Times
Pre-orders bypass queue, improving experience for walk-ins.
Increase Revenue
Office batch orders are new revenue stream.
Better Customer Experience
Regulars get their order quickly.
Staff Efficiency
Staff focus on preparation, not phone orders.
Pricing
Included in business plans. Perfect for busy coffee shops with regular customers.