Florist Order & Enquiry Assistant AI

Overview

The Florist Order & Enquiry Assistant AI handles phone orders, custom arrangement enquiries, and delivery scheduling while you're designing arrangements or serving in-store customers. Never miss a wedding booking or funeral order call again.

Key Features

• Order Taking: Processes phone orders with full details (occasion, colour preference, budget, delivery).
• Custom Enquiries: Captures requirements for weddings, funerals, events, and corporate orders.
• Delivery Scheduling: Books delivery slots and provides delivery area information.
• Product Information: Describes bouquets, plants, and seasonal arrangements.
• Occasion Reminders: Can remind customers about upcoming anniversaries, birthdays, Mother's Day.
• Special Requests: Captures card messages, specific flower requests, and allergy considerations.

How It Works

Customer calls to place an order. AI takes complete order details including occasion, budget, colour preferences, delivery address, and card message. Processes payment over phone and sends order confirmation. For complex custom work (weddings, large events), captures all requirements and schedules a call-back with you.

Integration

Works seamlessly with:

• • Florist Software: Floranext, Florist One, FTD Mercury
• • Delivery: Local delivery route planning, delivery scheduling
• • Payments: Phone payment processing with PCI compliance
• • Reminders: Customer occasion database for reminder marketing

Benefits

Pricing

Included in business plans. Especially valuable during peak seasons (Valentine's Day, Mother's Day).