Legal Receptionist AI
Your firm's first point of contact, available 24/7 to handle client calls, manage appointments, and capture new enquiries with legal-grade security.
Overview
The Legal Receptionist AI is your firm's first point of contact, available 24/7 to handle client calls, manage appointments, and capture new enquiries with legal-grade security. Perfect for law firms of all sizes who want to never miss a potential client call while maintaining professional standards.
Key Features
- Intelligent Call Handling: Answers calls professionally, qualifies enquiries, and routes to the appropriate solicitor or department.
- Appointment Scheduling: Books consultations directly into solicitors' calendars, sends confirmations, and manages rescheduling.
- Conflict Checking: Performs instant conflict-of-interest checks before accepting new client instructions.
- New Client Intake: Captures essential client details, case information, and urgency level for immediate follow-up.
- SRA Compliance: All interactions logged and stored securely in compliance with SRA requirements and GDPR.
How It Works
The Legal Receptionist AI acts as your firm's first point of contact, available 24/7:
- ✓ Answers incoming calls 24/7 with a professional British accent
- ✓ Qualifies the caller and determines the nature of their legal enquiry
- ✓ Performs conflict checking against your existing client database
- ✓ Books consultation appointments directly into solicitors' calendars
- ✓ Captures detailed notes and sends immediate notifications to the relevant team
- ✓ Follows up with confirmation emails to clients and internal reminders
Integration
Works seamlessly with:
- • Practice Management: LEAP, Clio, Smokeball, PracticeEvolve, ActionStep
- • Calendars: Google Calendar, Microsoft 365, Outlook
- • CRM Systems: Salesforce, HubSpot, Pipedrive
- • Phone Systems: Direct integration with VoIP providers and landlines
Benefits
Never Miss a Client
24/7 availability means you capture enquiries even outside office hours. Average 40% increase in consultation bookings.
Cost Savings
Save £25,000+ per year vs. hiring a full-time receptionist, with better availability and no sick days.
Professional Image
Every call answered professionally, giving small firms the presence of a large practice.
Instant ROI
One new client per month typically pays for the entire system. Most firms see 3-5 additional instructions monthly.
Pricing
Included in business plans (includes 2 agents). Legal Receptionist AI is typically paired with Client Intake Assistant for complete front-office automation.