Pet Shop Customer Service AI
Provides expert product advice, checks stock availability, handles grooming bookings, and answers pet care questions. Perfect for pet shops where customers need detailed product information and the owner is often the only qualified staff member.
Overview
The Pet Shop Customer Service AI provides expert product advice, checks stock availability, handles grooming bookings, and answers pet care questions. Perfect for pet shops where customers need detailed product information and the owner is often the only qualified staff member.
Key Features
- Product Recommendations: Suggests appropriate food, toys, and accessories based on pet type, age, and needs.
- Stock Availability: Real-time stock checking for specific brands and products.
- Grooming Bookings: Schedules dog grooming appointments with breed and service selection.
- Care Advice: Provides basic care information (feeding guidelines, product usage, habitat setup).
- Special Orders: Manages requests for specific brands or products not regularly stocked.
- Delivery & Click-Collect: Handles local delivery enquiries and click-and-collect orders.
How It Works
Customer calls asking about the right food for their puppy or wants to book grooming. AI asks about pet type, age, breed, and specific needs, then recommends suitable products from your stock. Books grooming appointments directly into calendar with breed-specific time allocation. Complex health questions escalated to you.
Integration
Works seamlessly with:
- • POS Systems: Vend, Lightspeed, Square for stock checking
- • Grooming Booking: Timely, Square Appointments, local systems
- • E-commerce: WooCommerce, Shopify for online orders
- • Customer Database: Pet profiles and purchase history
Benefits
Better Customer Service
Instant expert advice even when you're busy.
More Grooming Bookings
24/7 booking increases appointments by 40%.
Upselling Opportunities
AI suggests complementary products (treat with food order).
Save 12+ Hours Weekly
Less time on phone means more time with in-store customers.
Pricing
Included in business plans. Works for pure retail or retail + grooming businesses.