Restaurant Reservation & Enquiry AI
Handles table bookings, answers menu enquiries, manages special occasion reservations, and provides information about dietary requirements. Ensures you never miss a booking while you're serving customers during service.
Overview
The Restaurant Reservation & Enquiry AI handles table bookings, answers menu enquiries, manages special occasion reservations, and provides information about dietary requirements. Ensures you never miss a booking while you're serving customers during service.
Key Features
- Table Booking: Manages reservations based on party size and time preferences.
- Menu Enquiries: Answers questions about dishes, ingredients, preparation methods.
- Dietary Requirements: Handles vegan, vegetarian, gluten-free, allergy enquiries.
- Special Occasions: Flags birthdays, anniversaries for special treatment.
- Group Bookings: Manages large party reservations and set menu requirements.
- Cancellation Management: Processes cancellations and offers alternative dates.
How It Works
Customer calls wanting table for 4 on Saturday at 7:30pm. AI checks availability, offers 7pm or 8:15pm alternatives, customer accepts 8pm. AI captures name, phone number, mentions it's an anniversary, and asks about dietary requirements. Sends email confirmation with booking details and asks customer to reply to confirm 24 hours before.
Integration
Works seamlessly with:
- • Reservation Systems: OpenTable, Resy, TheFork, SevenRooms
- • Table Management: Floor plan visualization for table allocation
- • POS Integration: Pre-orders for set menus and deposits
- • SMS/Email: Automated confirmations and reminders
Benefits
Fill More Tables
24/7 booking captures lunch and evening reservations.
Reduce No-Shows
Automated reminders reduce no-shows from 20% to 5%.
Better Service
Pre-captured dietary requirements improve customer experience.
Increase Revenue
Easy booking increases covers by 15-20%.
Pricing
Included in business plans. Valuable for restaurants without online booking.