Social Media Response & Engagement AI
Monitors and responds to comments, DMs, and mentions across Facebook, Instagram, Twitter/X, and LinkedIn. Handles routine enquiries, engagement, and customer service while flagging important messages for human response. Never let a customer comment or DM go unanswered again.
Overview
The Social Media Response & Engagement AI monitors and responds to comments, DMs, and mentions across Facebook, Instagram, Twitter/X, and LinkedIn. Handles routine enquiries, engagement, and customer service while flagging important messages for human response. Never let a customer comment or DM go unanswered again.
Key Features
- Multi-Platform Monitoring: Watches Facebook, Instagram, Twitter/X, LinkedIn, TikTok.
- Comment Response: Replies to comments on posts with appropriate, on-brand responses.
- DM Management: Handles direct messages with instant responses.
- Enquiry Routing: Product questions, booking requests, complaints handled or escalated.
- Sentiment Analysis: Identifies negative comments/complaints for priority human response.
- Engagement Boosting: Responds to positive comments to encourage further engagement.
How It Works
Customer comments on your Instagram post asking about product availability. AI responds within 60 seconds with stock status and purchase link. Negative complaint comment flagged immediately for your personal response. DM enquiries about opening hours, pricing, services answered instantly. All interactions logged for reporting.
Integration
Works seamlessly with:
- • Social Platforms: Facebook, Instagram, Twitter/X, LinkedIn, TikTok APIs
- • CRM: HubSpot, Salesforce for customer interaction tracking
- • E-commerce: Links to product pages, stock checking
- • Analytics: Engagement metrics, response time tracking
Benefits
Never Miss Enquiries
Respond within 60 seconds, 24/7.
Increase Engagement
Fast responses improve algorithm visibility.
Convert More Sales
Product enquiries answered instantly = higher conversion.
Protect Reputation
Negative comments flagged for fast human response.
Pricing
Included in business plans. Perfect for brands managing multiple social channels.